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Knowledgebase : General Information
Cancellation Notice ---------------------- We require 24 hours notice before your next invoice is due, on all cancellations across PCSmart Group services. We provide 14 days notification on all invoices, once your invoice becomes due, you will be unabl...
Unfortunately we do not offer Telephone Sales or Support at this time. Sales and billing enquiries are dealt with during UK business hours and we aim to respond to all enquiries within 24 hours. We provide a 24x7 technical support service via our...
What payment methods are accepted? ------------------------------------------- We currently accept the following payment methods only: - PayPal - Credit/Debit Card - Bank Transfer (Via special request only)
We are committed to ensuring the security of both our own, and customer infrastructure. This article details some of the procedures and methodologies we have in place. PHYSICAL SECURITY All of our servers are hosted in leading datacentre facilities wi...
Service Level Agreement overview ---------------------------------------- PCSmart Group offers a basic Service Level Agreement (SLA) against all of our Web Hosting, Virtual Private Server and Dedicated Server products. Our SLA guarantees a minimum of 9...
Do you charge VAT? ----------------------- PCSmart Group is not a VAT registered business, therefore none of our products or services include VAT, and we do not provide VAT invoices. It's worth noting however that we will be charging VAT to all cust...